Technology
CTI - Computer Telephony Integration

Once common only in large call centers, Computer Telephony Integration (CTI) is now being used routinely by many small to mid-sized businesses.

The ability to control your telephone using your keyboard and mouse is another impressive productivity tool. Dial out of a database, transfer, hold, take calls, conference calls, and disconnect while wearing a headset and never touching your phone!

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CTI allows you to handle a large volume of call traffic in a short period of time. Not only can you control your own phone, but you can view call and real-time status activity at other stations and call history information for your own station.

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Contact us today and have a closer look at the CTI options available to you!